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Performance Management Plus Provides Training in Hard and Soft Skills Needed for Performance Management Success

Users of leading performance management system learn coaching and management skills in conjunction with software training

(PETALUMA, CALIF., April 8, 2004)--Managers who lack critical coaching and performance management skills are most likely to lead the poorest performing teams, according to a recent study by the Hay Group, a professional services firm. To ensure their customers have the "soft skills" needed for performance management success, CCHKnowledgePoint (http://www.knowledgepoint.com) is now offering its exclusive Performance Management Plus training to support Performance Impact System, a leading enterprise performance management solution.

"The best performance management software in the world can still fail if managers don't know how to provide employees with honest, constructive feedback on their performance, or how to appraise progress in an unbiased manner, or how to write clearly defined goals. Performance Management Plus provides managers with the skills they need to improve communication and boost employee performance," said Anthony Zener, Ph.D., developer of Performance Management Plus and director of training and consulting services at CCHKnowledgePoint.

How Performance Management Plus Works

CCHKnowledgePoint's Performance Management Plus utilizes a unique approach by integrating soft skills training with the hard skills required for successful use of its Performance Impact System software. A modular program based on the five key phases of the performance management cycle, Performance Management Plus leads participants through a series of exercises on how to create goals, document performance, coach employees, appraise progress and develop performance. Throughout the training, participants learn how to leverage their use of Performance Impact software to support and implement each stage of the performance management process.

The core of the program is the Performance Discussion Model, which teaches managers how to have constructive face-to-face performance dialogues with employees. According to the Hay Group study, "When companies create a culture of dialogue, research shows that they increase revenues, shareholder value, interest from institutional investors and employee satisfaction."

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